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Thursday, February 13 • 3:45pm - 4:30pm
Creating an Unparalleled Customer Experience

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Speak about mapping customer and a user’s journey providing a seamless experience across touch points and leveraging analytics to anticipate needs and requirements.

avatar for Craig Menzies

Craig Menzies

Principal Analyst, Forrester
Craig serves marketing and strategy professionals and is the lead customer experience analyst for Australia, New Zealand, and Southeast Asia. Craig also researches on behalf of and advises professionals in other key marketing and strategy roles, including eBusiness and channel strategy... Read More →

avatar for Arun Jain

Arun Jain

Founder & CEO, Polaris Financial Technology Ltd
Mr. Arun Jain, BE, founded Polaris Financial Technology Limited (Alternate Name: Polaris Software Lab Ltd) in 1993 and serves as its Executive Chairman, Chief Executive Officer and Promoter. Mr. Jain has been the Managing Director of Polaris Financial Technology Limited since June... Read More →
avatar for Tuija Pirttilä

Tuija Pirttilä

Head IT Group Functions, Nordea Bank
Tuija Pirttilä is a member of the IT Executive management team in Nordea Bank, which is the largest bank operating in the Nordic region with home market in 8 countries. She has a full IT delivery responsibility towards all Group Functions at Nordea Bank, including e.g. finance, treasury... Read More →
avatar for Hari Vasudev

Hari Vasudev

VP & Head, Yahoo India R&D
Hari Vasudev is Vice President at Yahoo and heads its R&D center in Bangalore. Additionally, Hari is also responsible for Yahoo Groups and Yahoo Answers globally. Hari has been with Yahoo for over seven years and has held various leadership positions within the Platforms and Search... Read More →

Thursday February 13, 2014 3:45pm - 4:30pm IST
Grand Ballroom III Hotel Grand Hyatt, Mumbai

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