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Friday, February 14 • 9:30am - 11:00am
The Sourcing Growth Story: Is there an opportunity in inclusion? FULL

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What is the real opportunity in the growing outsourcing sector in the region? Has the shift manifested in established form of creating and sustaining social value in the industry? Delve into aspects surrounding readiness of the outsourcing marketplace for such systemic changes, from hiring from low-income groups, locating in Tier 2 and beyond, innovative technology solutions to maintain competitiveness, and responding to client's increasing focus on inclusive business and responsible practices.

Key questions:
• What are the key client compulsions with delivery locations?
• What can drive sustained social value creation?
• What are the emerging roles of ecosystem supporter to drive inclusion (explained as hiring talent from low-income and non-metro locations, and establishing business relations with delivery centers in non-metros/tier 2, 3, 4)
• What is the growing role of government institutions in providing policy support for the trend to establish? (referring to the work in state of Karnataka, TN)

Watch, learn and debate on how ‘inclusion’ is taking shape in companies who locate beyond Tier 1 cities, and/or work with small delivery centres in small towns.

Moderators
avatar for Leslie D'Monte

Leslie D'Monte

National Technology Editor, mint

Speakers
avatar for Susir Kumar

Susir Kumar

CEO, Serco Global
Susir Kumar is currently the Chief Executive Officer, Serco Global Services, the global BPO division of Serco plc. Susir is responsible for defining the overall corporate strategy, while closely working with the leadership team in realms of client management, ensuring long term success... Read More →
avatar for Keshav Murugesh

Keshav Murugesh

Group CEO, WNS Global Services & Chairman, NASSCOM BPM Council
Keshav R. Murugesh serves as the Chief Executive Officer and a member of the Board of Directors of WNS Global Services. Mr Murugesh is also known as an evangelist in the industry. He introduced the first-ever Cyber Crime educational series for the Mumbai Police through WNS and NASSCOM... Read More →
avatar for Raman Roy

Raman Roy

Chairman & Managing Director, Quatrro Global Services
Raman is widely regarded as the Pioneer and “Guru” of the BPO industry in India. He is fondly referred to as the “Father of the Indian BPO Industry”. He has played a pivotal role over the last 16 years in promoting Indian BPOs and proving that India can be a preferred location... Read More →
avatar for Sandip Sen

Sandip Sen

Global CEO, Aegis
Sandip is a serial entrepreneur and has been in the Technology, Telecom and Outsourcing industry for the over 25 years. He started his career at UB Group, India based conglomerate.   Sandip thereafter joined Hutchison as a Head of Networks and marketing, as a marketer he nurtured... Read More →
avatar for Mohit Thukral

Mohit Thukral

Genpact Officer & Senior Vice President, Genpact
Mohit Thukral is responsible for leading Genpact‘s Financial Services, Insurance and Healthcare businesses globally along with driving growth and operations in Genpact’s Americas and Philippines. An expert on organizational transformation, Mohit has been at the forefront of building... Read More →
avatar for Cathy Tornbohm

Cathy Tornbohm

Vice President Research, Gartner
Cathy Tornbohm is a Gartner vice president responsible for business process outsourcing (BPO) research. She specializes in BPO for administrative purposes, specifically finance and accounting BPO, which includes accounts payable BPO, accounts receivable BPO, order to cash BPO, source... Read More →
avatar for Avinash Vashistha

Avinash Vashistha

Chairman and Geography Managing Director, India, Accenture
Avinash Vashistha is Chairman and Geography Managing Director for Accenture in India. In this role, he is responsible for all Accenture activities in India and for the strategic direction, growth and development of the company’s business in this geography. Before joining Accenture... Read More →


Friday February 14, 2014 9:30am - 11:00am IST
Grand Salon Hotel Grand Hyatt, Mumbai

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