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Thursday, February 13 • 2:15pm - 3:00pm
Aligning businesses to go Digital: CEO’s agenda

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The session should focus on companies’ aligning their businesses and internal processes to go digital. Need for the CEOs to be more optimistic about the outlook for their organizations and expressing bold ambitions for growth. While CEOs do understand the significant impact, digital technologies will have on transforming their industry and the way they do business, they would need to rebalance their digital business investments from improving internal efficiencies to better supporting their growth ambitions by developing products and reaching customers in new and innovative ways. The digital technologies explosion has put business leaders on the threshold of the next great wave of change, helping them break free from traditional approaches to the organisation of work and transform the way they run their business. 2 key focus areas for the leaders today would be the need to get granular about which markets they are targeting for growth, and to aggressively embrace digital business models to decouple their company’s fortunes from the mixed macro-economic landscape. Some of the questions that can be addressed:

  • How is customer centricity getting redefined in the digital era?
  • Large companies are building digital solutions as a separate business unit – is this the right approach, when will digital transcend existing businesses?
  • Changing the workplace internally – data security issues prevent employees from accessing the social networks, how will the future evolve?
  • Multi-channel customer service is becoming the norm – will some existing business like contact centers get cannibalized?

avatar for Rohit Kapoor

Rohit Kapoor

Rohit Kapoor is the Vice Chairman and CEO of EXL. He co-founded the company in 1999 and since then has held various roles including CFO and President and Chief Operating Officer. Rohit has helped create a business model that is high growth, futuristic, sustainable and built on the... Read More →
avatar for Gary Matzusak

Gary Matzusak

Global Chairman - Technology, Media & Telecommunications, KPMG
Gary Matuszak is a partner with KPMG LLP in their Silicon Valley office. He is KPMG's Global Chair of the Information, Communications & Entertainment (ICE) line of business, and also has responsibility for the Global Electronics, Software & Services practice. Gary has devoted virtually... Read More →
avatar for Ashutosh Vaidya

Ashutosh Vaidya

CEO - India, Dell Services
As head of Dell’s ApplicationServices, Ashutosh leads all service lines and global delivery for this line of business. He is also responsible forglobaldelivery for all service lines and operational functions of Dell Services. He joined Dell in June 2011.  Ashutosh’s rich experience... Read More →

Thursday February 13, 2014 2:15pm - 3:00pm IST
Grand Ballroom II Hotel Grand Hyatt, Mumbai

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