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Friday, February 14 • 1:30pm - 2:30pm
Transformation to Transfiguration: Innovation Gives us a Brand New Identity

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Cost and process efficiencies are table-stakes in the BPM world, where technology underlies analytics and innovation. Partnerships hinge on dramatic changes and those expectations have led to a new identity for industry players. What will this transfiguration spell in the years ahead?

avatar for Keshav Murugesh

Keshav Murugesh

Group CEO, WNS Global Services & Chairman, NASSCOM BPM Council
Keshav R. Murugesh serves as the Chief Executive Officer and a member of the Board of Directors of WNS Global Services. Mr Murugesh is also known as an evangelist in the industry. He introduced the first-ever Cyber Crime educational series for the Mumbai Police through WNS and NASSCOM... Read More →

avatar for Paramjit Jassal

Paramjit Jassal

SVP – Finance Operations, Universal Music
Paramjit Jassal (PJ) is the Senior Vice President, Finance Operations at Universal Music Group. He is based out of London and has been working with the Universal Music Group since 1999. In his current role, PJ has financial responsibility for UMG’s Corporate Head Offices, International... Read More →
avatar for Srinivas Krishna

Srinivas Krishna

Director – Strategic Deals, Microsoft
Srinivas brings 23 years of professional experience at and, working with, senior management and Boards giving him the breadth of perspective and depth of detail in designing and managing global businesses. Over the past seven years, Srinivas has been involved with Microsoft’s restructuring... Read More →
avatar for Ian Peters

Ian Peters

MD – Residential Energy, British Gas
Ian is Managing Director for Residential Energy at British Gas and Chairman of British Gas Services Ltd. With over 25 years’ experience in a variety of energy and financial services positions, Ian has gained expertise in strategy, marketing, finance and business operations. Ian’s... Read More →

Friday February 14, 2014 1:30pm - 2:30pm IST
Grand Ballroom I, II, III Hotel Grand Hyatt, Mumbai

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